FAQ

The term “organic” can only be used on products that are grown and produced without pesticides, and other harmful chemicals. Products that host the USDA Organic Seal are produced under the high standards set forth by the U.S. Department of Agriculture. There is no legal definition of what the term “natural” means.

Natural foods can include organic foods, but not all natural foods are organic. Look for products with the USDA Organic seal and you'll be making the right choice for your health and the environment.

We do not test our products on animals and our suppliers have all verified that no animal testing has been performs on our ingredients. We became Leaping Bunny Certified in 2019.

Yes. Our Pure & Simple lip balms do not contain coconut oil.

Eco Lips Gold is best “all around” lip balm.  It is unscented and designed for all day everyday use, and formulated to rapidly nourish and restore lips. We also recommend Medicated for cold sores.

SPF stands for Sun Protection Factor. Sunscreens are labeled with a number. This number is a multiple that compares your skin's vulnerability to burning with and without sunscreen.

For example, if your sunscreen is SPF 15, it will take you 15 times as much sun exposure to get sunburned as compared to wearing no sunscreen at all.

Oils and butters derived from nuts that we use in our facility include: almond oil, Brazil nut oil, cupausu butter, pracaxi oil, babasu oil, mongongo oil, coconut oil, hazelnut oil, macadamia nut oil and shea nut butter.

Our facility is cGMP certified which requires us to follow strict processes for cleaning to prevent cross contamination.

Here is our best suggestion to removing lip balm from clothing:

Soak clothing in boiling water with detergent. Repeat until the stain is removed. Set washing machine to high heat and wash with detergent.

Our lip balms, tints, and lip scrubs have a 3 year shelf life. Our sunscreen and facial oils have a 2 year shelf life.

Our Mongo Kiss lip balms contain 30% cocoa butter. Cocoa butter is comprised of 4 different kinds of fats, and each type has a different melting point. When it's melted and mixed, the fats intermingle. When the balm is continually melted and cooled (or too cold), the fats separate which causes what we call a "bloom". It appears as a gritty or bumpy appearance, but rest assured your balm is still effective and safe to use. 

Look for the lot code (born date) on the bottom of the lip balm tube. We lot code according to Julien date. Example: 14-024 is the year 2014 and the 24th day of that year. January 24th.

We are not a certified gluten free facility, but we do follow cGMP requirements for cleaning procedures to prevent cross-contamination. We do not use any known ingredients that are sourced from wheat, but we do not test for gluten in raw materials.

It is sunflower derived. It is GMO free.

No, our beeswax is pure and has not been mixed with lanolin. We do not use lanolin in our lip balms. We do however feature lanolin in our Overnight Intensive Lip Mask & Plumping Daytime Lip Mask.

No, the Fair Trade Certified, Organic Wholesome Sweeteners sugar we use in our scrubs is vegan. We do not purchase or process sugar through bone or animal by-products.

There are some instances where people react to lip balm and most commonly it’s from:

Propolis in the beeswax. Propolis is a resinous mixture that honey bees produce by mixing saliva and beeswax with exudate (substance secreted by plants) gathered from tree buds, sap flows, or other botanical sources. It is used as a sealant for unwanted open spaces in the hive.

Sensitivity to peppermint essential oil.

We aren’t able to ship SPF products to Canada because we don’t have a current license to do so with Health Canada. We’re very sorry for the inconvenience.

Unfortunately, we're too small of a company to give out free samples of our products to everyone who requests them. We keep our prices affordable so our customers can try our products without breaking the bank.

Organic non processed beeswax can differ in color between lots and suppliers due the nature of the products. Rest assured that it's the same quality and same formula as the balm you've received before.

Yes! Our Bee Free, Lip+Cheek Tint, Brazilian Lip Tints and Hemp+Vitamin E Oil are all certified vegan by Vegan.Org

Our revolutionary plastic-free packaging! We have exclusive rights to the PlantPod in North America. It's made from farm by-product that would have otherwise been burned, making it the first ever 100% plastic-free lip balm tube that functions just like a standard tube.

Our shipping charges are based by the weight & the destination of the package and the service chosen (i.e. Express, Ground, or USPS mail).Typically, domestic customers can expect to pay $5-$10 while international customers may pay up to $40.

Domestic orders over $35 includes free shipping!